You decide

If the game crashes, a window asks whether to send a report. Close it without sending and nothing is sent. The game never sends a report on its own.

What we keep

• Where in the game's code it crashed, and the error message.
• The game's version (its Steam build and branch), full game or demo, solo or co-op, which part of the motel you were in, the graphics quality and whether ray tracing was on.
• Your PC's hardware: graphics card and driver version, processor, memory and operating system version.
• Anything you type in the window's comment box. Please leave personal details out of it.

What we remove

The crash window's report also includes a snapshot of the game's memory and an ID for your computer. Our server throws the memory snapshot away as soon as it arrives and never records the computer ID or your IP address. Before anything is stored, it removes the user name in file paths, your computer's network name, Steam IDs, email addresses and IP addresses. Reports aren't tied to your Steam account or to you.

Where it goes and for how long

Reports go to our own server at crash.keepitonher.com, which runs on Cloudflare. The report files are deleted after 30 days, and the short summaries (crash location, settings and hardware) after 180 days. The studio gets a short alert in its private Discord channel. We don't sell or share crash reports, and we use them only to fix the game.

You decide

If Sweetie's Motel goes wrong or closes unexpectedly, it offers to send a report. Nothing is sent unless you press Send report.

What we keep

• The error, and where in the game's code it happened.
• The game's version, what you were doing (the title screen, the kitchen or which floor), how many guests were playing, how long the game had been open, the graphics quality and your screen size.
• Your graphics card, its video memory and your operating system version.

What it leaves out

There's no memory snapshot, no files and no comment box. It has no Steam ID, names, friends, voice or anything said in the game. The game takes your home folder out of file paths before sending, our server does the same again, and your IP address is never recorded.

Where it goes and for how long

The same as the crash reports above: our own server at crash.keepitonher.com, the report deleted after 30 days and the short summary after 180. The studio gets a short alert in its private Discord channel. We use them only to fix the game.

Your purchase, achievements, cloud saves and co-op lobbies are handled by Steam, under Valve's privacy policy ↗. In Crew Shift, the players in your lobby see your Steam name and hear your voice when voice chat is on. Voice goes between players over Steam's network and we don't record it.

This website sets no cookies of its own and uses no analytics or trackers. It is hosted by Vercel, which keeps standard server logs. The trailers play from YouTube in its privacy-enhanced mode; when you play one, Google's privacy policy ↗ applies.

Email support@just2dudes.gg. Crash reports carry nothing that identifies you, so to have one deleted, tell us roughly when you sent it and what you typed in the comment box, and we'll find it and remove it.